We're here to help. Most questions are answered below — if you don't find what you need, email us directly.
The fastest way to reach us. Include your organization name and a brief description of the issue.
candidoenter@gmail.comTypical response time: within one business day (Mon–Fri, 9am–6pm HST).
Install ShiftFlow on iPhone
apps.apple.com/app/id6762069587
Login issue
Can't sign in or reset your password
Data & privacy
Export, deletion, or access requests
Cancel account
Close your organization or employee account
Use the forgot password link on the login screen to send yourself a reset email. If you don't receive the email within a few minutes, check spam and confirm your organization hasn't deactivated your account. If you're still stuck, email support.
Ask your manager or the owner of your organization to invite you from the Team page. You'll receive an email with a link to set your password and sign in.
ShiftFlow acts as a data processor for your employer. Your employer controls the data and the feature set. You can review our full Privacy Policy for details on what we collect and how it's used, including our use of third-party AI services.
Some optional features (AI Auto-Schedule, the manager chat assistant, PDF scorecard import, write-up drafting, onboarding suggestions, and the benefits Q&A) call Anthropic's Claude API. Before any AI feature runs for a user, we show an in-app consent dialog that lists exactly what is sent and requires the user to tap Accept & Enable AI Features. Consent can be revoked any time from Settings. Emails, phone numbers, passwords, and exact locations are never sent. See the Privacy Policy, section on AI processing, for the full list.
Employees: ask your organization's owner or an admin to remove you. Organization owners: email candidoenter@gmail.com from the address on file and we'll close the account and delete your data per our retention policy.
Email us with a description and (if possible) a screenshot. Please include the device / browser you were using and roughly when the issue happened so we can find it in our logs.
If the app isn't loading at all, the issue is usually on our side or a regional CDN hiccup. Try again in a few minutes, or email support if it persists longer than 15 minutes.