Terms of Service

1. Acceptance of Terms

By accessing or using ShiftFlow ("the Service"), you agree to be bound by these Terms of Service. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these terms. The Service is a cloud-based software-as-a-service (SaaS) platform — you do not receive any downloadable software or on-premise license.

2. Description of Service

ShiftFlow is a cloud-based workforce scheduling and management platform delivered as a subscription service. The Service includes tools for shift scheduling, time tracking, team communication, task management, and operational analytics. All features are accessed via web browser or mobile application and are hosted and maintained by ShiftFlow. The Service is provided on a multi-tenant architecture where each organization's data is logically isolated from other organizations.

3. Subscription and Plans

The Service is offered under subscription plans that may include free, standard, and enterprise tiers. Each plan defines the features, usage limits, and number of users available to your organization.

• Subscriptions are billed on a monthly or annual basis as selected at the time of purchase
• You may upgrade or downgrade your plan at any time; changes take effect at the next billing cycle
• Free plans may have feature restrictions and usage limits
• We reserve the right to modify pricing with 30 days' notice to existing subscribers
• All fees are exclusive of taxes, which will be added where applicable

4. User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You must provide accurate information when creating an account. You agree to notify us immediately of any unauthorized use of your account. Each user account is for a single individual and may not be shared.

5. Organization Accounts and Multi-Tenancy

Organization owners and managers are responsible for managing their team members' access to the Service. They may invite, remove, and assign roles to team members within their organization. Each organization operates as an isolated tenant — your organization's data is logically separated from other organizations on the platform. Organization owners are the data controllers for their organization's data and are responsible for ensuring their use of the Service complies with applicable laws.

6. Service Availability and Support

We strive to maintain high availability of the Service but do not guarantee uninterrupted access. Specifically:

• We target 99.9% uptime but this is not a guaranteed SLA unless separately agreed in an enterprise contract
• Scheduled maintenance windows will be communicated in advance when possible
• We are not liable for downtime caused by factors outside our control (internet outages, third-party service failures, force majeure)
• Support is provided via email. Enterprise plans may include priority support with defined response times

7. Acceptable Use

You agree not to: (a) use the Service for any unlawful purpose; (b) attempt to gain unauthorized access to the Service, other accounts, or its systems; (c) interfere with or disrupt the Service or its infrastructure; (d) transmit harmful code, malware, or malicious content; (e) impersonate another person or entity; (f) use the Service to harass, abuse, or harm others; (g) exceed rate limits or abuse API access; (h) attempt to reverse-engineer, decompile, or extract source code from the Service; (i) resell or redistribute access to the Service without authorization.

8. Data Ownership and Licensing

Your data remains yours. Specifically:

• Your data: You retain full ownership of all data and content you submit to the Service ("Customer Data"). We do not claim ownership of your data
• Our license: You grant us a limited, non-exclusive license to process, store, and display your data solely to provide and improve the Service
• Aggregated data: We may use anonymized, aggregated data (that cannot identify you or your organization) to improve the Service, generate benchmarks, and develop features
• No selling: We will never sell your data to third parties
• Export: You may export your data at any time through the Service's built-in export features

9. Intellectual Property

The Service, including its design, code, features, branding, and documentation, is owned by ShiftFlow and protected by intellectual property laws. Your subscription grants you a limited, non-exclusive, non-transferable right to access and use the Service during your subscription term. Nothing in these terms transfers ownership of any ShiftFlow intellectual property to you.

10. White-Label and Custom Branding

Certain plans may allow organizations to customize the Service with their own branding (logo, name, colors). This customization is cosmetic and does not transfer ownership of the underlying Service. You are responsible for ensuring you have the rights to any branding assets you upload. ShiftFlow remains the provider of the underlying technology.

11. Payment and Billing

For paid subscriptions:

• Payment is due at the beginning of each billing cycle
• We use third-party payment processors; your payment information is handled securely and never stored on our servers
• Failed payments may result in service suspension after a grace period
• Refunds are provided only as required by applicable law or at our discretion
• You are responsible for all applicable taxes related to your use of the Service

12. Termination and Data Portability

Either party may terminate this agreement at any time.

• You may cancel your subscription through your account settings or by contacting us
• We may suspend or terminate your access if you violate these terms, with notice where practicable
• Upon termination, your right to use the Service ceases immediately
• We will make your data available for export for 30 days following termination
• After the 30-day period, your data will be permanently deleted from our systems
• Data required for legal or compliance purposes may be retained longer as required by law

13. Limitation of Liability

To the maximum extent permitted by law, ShiftFlow's total liability arising from or related to your use of the Service shall not exceed the amount you paid to ShiftFlow in the 12 months preceding the claim. ShiftFlow shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, use, goodwill, or other intangible losses resulting from your use of the Service.

14. Indemnification

You agree to indemnify and hold harmless ShiftFlow and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including attorneys' fees) arising from: (a) your use of the Service; (b) your violation of these terms; (c) your violation of any third-party rights; or (d) content you submit to the Service.

15. Governing Law

These terms are governed by and construed in accordance with the laws of the United States. Any disputes arising from these terms or the Service shall be resolved through good-faith negotiation, and if necessary, binding arbitration.

16. Changes to Terms

We may update these terms from time to time. We will notify you of material changes at least 30 days in advance via email or through the Service. Your continued use of the Service after changes take effect constitutes acceptance of the updated terms. If you do not agree with the changes, you may cancel your subscription before they take effect.

17. Contact

If you have questions about these terms, contact us at candidoenter@gmail.com.